Return Policy

Return Eligibility

Customers can initiate a return request within 5 days from the date of delivery.

To be eligible for a return:

• The product must be unused, unworn, unwashed, and in original condition
• All original tags, invoice, and packaging must be intact
• A clear opening video is mandatory for verification
• The return request must be submitted within the specified return window

Non-Returnable Items

The following items are not eligible for return:

• Customized or made-to-order products
• Sale or discounted items
• Gift cards or vouchers
• International orders

How to Initiate a Return

Customers can initiate a return directly through the Ella Women website using their order details.

Once a return request is submitted:

• The store will review the request
• Approval or rejection will be communicated to the customer

Products sent back without an approved return request will not be accepted.

Return Pickup Process

After the return request is approved:

• A return pickup will be arranged by the store
• The product must be handed over in its original condition and packaging

Product Inspection

Once the returned product is received:

• The item will undergo a quality and condition inspection
• Refunds are initiated only after successful inspection

Refund Policy

After inspection approval:

• Customers can choose their preferred refund method
• Store Credit (Ella Wallet), or
• Cash Refund (original payment mode or equivalent)

Refund processing details:

• Approved refunds are initiated within 72 hours
• Refund timelines may vary depending on the selected refund method and payment provider

Damaged or Incorrect Products

If a customer receives a product that is:

• Damaged
• Defective
• Incorrect

They must raise a return request within 24 hours of delivery, along with supporting images or videos, including the opening video.

Cancellation Policy

• Orders that have been processed or shipped cannot be cancelled